Terms of Service

These Terms govern your use of valeroclothing.com and purchases from Valero Clothing. Valero Clothing is operated by Hanline Commerce. By using the store or placing an order, you agree to these Terms. Nothing in these Terms limits rights that cannot lawfully be limited, including your rights under UK consumer law.

1. About Us and Contact

Trading name: Valero Clothing
Legal business name: Hanline Commerce
Country of registration: Singapore
Unique Entity Number (UEN): 53506194C

Email: info@valeroclothing.com
Contact form: Click here

Business address:
Hanline Commerce
Block 534, #11-2539
Ang Mo Kio Avenue 10
Singapore 560534

UK warehouse address:
Valero Clothing
31 West Bryson Road
Edinburgh EH11 1BN
United Kingdom

The warehouse address may only be used for returns authorised in accordance with our Return and Refund Policy. Please do not send an item without first requesting and receiving return authorisation.

Customer service hours:
Monday to Friday: 09:00 – 17:00 GMT/BST
Saturday and Sunday: Closed

We aim to respond to enquiries within 24 hours.

2. Eligibility and Acceptable Use

You must have legal capacity to enter into a contract. If you are under 18, you may use the store and make purchases only with the involvement of a parent or guardian. You must not misuse the store, interfere with its security, introduce malicious code, attempt unauthorised access, scrape content unlawfully, infringe intellectual-property rights or use the service for unlawful or fraudulent purposes.

3. Product and Store Information

We take reasonable care to describe and display products accurately. Screen settings can affect colour appearance, and dimensions may be subject to reasonable manufacturing tolerances disclosed on the product page. Nothing in this section reduces the requirement that goods be as described, of satisfactory quality and fit for purpose.

We may update or correct store content where necessary. Changes do not alter a contract already accepted unless you agree or the change is required by law.

4. Prices and Payment

Prices are displayed in pounds sterling and include applicable taxes unless clearly stated otherwise. Any unavoidable charge will be disclosed in the displayed total before you place the order. Standard UK shipping is free. You authorise the selected payment provider to charge the total shown at checkout. We do not guarantee that a pricing or description error will be honoured; if an error affects an order, we will contact you and give you the option to proceed at the correct price or cancel for a full refund.

5. Orders and Contract Formation

Submitting an order is an offer to purchase. The order-confirmation email acknowledges receipt but does not by itself mean that we have accepted the order. Acceptance occurs when we send dispatch confirmation, unless applicable law requires otherwise. We may decline or cancel an order for a legitimate reason, including unavailable stock, suspected fraud, payment failure, delivery restrictions or an obvious error. If payment has been taken for an order we do not accept, we will refund it.

6. Delivery, Risk and Ownership

Delivery costs, locations, restrictions and estimated timings are set out in our Shipping Policy and form part of these Terms. Risk remains with us until the goods are delivered to you or a person you identify, except where you independently arrange a carrier we did not offer. Ownership passes when we have received full payment and the goods have been delivered.

7. Cancellations, Returns and Refunds

Our Return and Refund Policy explains the voluntary 30-day return window, the UK statutory cancellation right, return costs, exceptions and refund timing. That policy forms part of these Terms. For change-of-mind returns, customers pay the direct return cost. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods. These arrangements do not limit statutory remedies.

8. Promotions and Discount Codes

Promotions and discount codes may have additional conditions disclosed with the offer. Unless stated otherwise, they cannot be combined, exchanged for cash or applied retrospectively. We may refuse use that is fraudulent or contrary to the disclosed promotion terms, but we will not vary a promotion unfairly after a qualifying order has been accepted.

9. Reviews, Feedback and Other Content

If you submit a review, image, comment or other content, you confirm that it is genuine, lawful and does not infringe another person’s rights. You give us a non-exclusive, worldwide, royalty-free licence to display and adapt that content for operating and promoting the store, while you retain ownership. We may moderate content for lawful and reasonable reasons. We do not commission, publish or suppress reviews in a way that misleads consumers, and incentives will be clearly disclosed.

10. Third-Party Services and Links

The store may use or link to third-party services, including payment, delivery, social-media and app services. Their own terms and privacy notices may apply. We are responsible for our obligations and for service providers acting on our behalf, but we are not responsible for unrelated third-party sites that we do not control.

11. Intellectual Property

The store’s branding, layout, text, graphics and other content are owned by or licensed to Hanline Commerce and are protected by applicable intellectual-property laws. You may use the store for personal, non-commercial shopping. No broader right is granted without written permission.

12. Service Availability

We may maintain, update or temporarily suspend parts of the store. We do not promise uninterrupted or error-free access. This does not affect an accepted order or exclude liability where doing so would be unlawful.

13. Liability

We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or defective products where liability cannot be excluded. If we fail to comply with these Terms, we are responsible for loss or damage that was a foreseeable result of that failure. We are not responsible for losses that were not foreseeable or for business losses arising from a purchase made wholly or mainly for business purposes.

14. Privacy

Our Privacy Policy explains how we handle personal information. Non-essential cookies and similar technologies are controlled through the store’s privacy settings where consent is required.

15. Severability and No Waiver

If any provision is unlawful or unenforceable, it will be treated as modified or removed only to the extent necessary, and the remaining provisions will continue. A delay in enforcing a right does not waive that right.

16. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, but this choice does not deprive you of mandatory protections under the law of the UK country in which you live. If you live in England or Wales, proceedings may be brought in the courts of England and Wales; if you live in Scotland or Northern Ireland, you may bring proceedings in your local courts. Please contact us first so we can try to resolve a complaint promptly.

17. Changes to These Terms

We may update these Terms for future use of the store. The current version and revision date will be published here. Changes will not retrospectively reduce rights under an order already accepted unless you agree or the law permits the change.