Shipping Policy

Valero Clothing delivers to customers throughout the United Kingdom. This policy explains our shipping costs, order-processing times and expected delivery timeframes.

Where We Deliver

We currently deliver throughout the United Kingdom, subject to the restrictions below. Available delivery services and timeframes may vary according to the destination and the size or weight of the order.

Shipping Cost

Standard shipping is free on every order, with no minimum purchase requirement.

Processing and Delivery Times

Order cut-off: 18:00 GMT/BST
Processing time: 2-3 business days, Monday-Friday
Transit time: 4-9 business days, Monday-Friday
Total estimated delivery time: 6-12 business days, Monday-Friday

Orders placed after the cut-off are treated as received on the next business day. Orders are not processed on weekends or UK public holidays. Processing can take slightly longer during peak periods or promotional events; we will notify affected customers of any significant delay.

Delivery dates are estimates rather than guarantees. Carrier disruption, severe weather or other circumstances outside our reasonable control may affect delivery. Unless a different timeframe has been expressly agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is made.

Delivery Restrictions

We do not deliver to PO Boxes, APO/FPO/DPO military addresses or other locations that our carriers classify as restricted. Product-specific or destination-specific restrictions may also apply under UK regulations or carrier rules. Any applicable delivery restriction will be shown before you complete your order.

Address Accuracy and Failed Delivery

Please check your delivery information carefully before submitting your order. If a parcel is returned because the address supplied was incorrect or incomplete, or because delivery could not be completed for a reason attributable to the recipient, we will contact you. A new shipment may require payment of the direct additional shipping cost. We will not charge reshipping costs where the failed delivery was caused by us or our appointed carrier.

Lost, Delayed or Damaged Parcels

We remain responsible for the goods until they are delivered to you or to a person you have identified to receive them, except where you independently arrange a carrier that we did not offer. If a parcel is materially delayed, lost or damaged in transit, contact info@valeroclothing.com as soon as possible. We will investigate with the carrier and provide the remedy required by applicable law.

Policy Changes

We may update this Shipping Policy when our services, legal obligations or Google Merchant Center requirements change. The version published on this page will be the current version.