Return and Refund Policy

We offer a voluntary 30-day return-request period, in addition to your statutory rights. You have 30 days from the day you receive an item to ask to return it. Nothing in this policy limits your rights under UK consumer law.

Starting a Return

Email info@valeroclothing.com within the applicable return period and include your order number and the item you wish to return. If an item is faulty, damaged, incorrect or not as described, include a brief explanation and supporting photographs where reasonably possible; photographs are not required where providing them would be impractical.

We will provide return authorisation and instructions explaining where and how to send the item. Items sent without first requesting a return may not be identifiable and may delay processing. Do not send returns to any address until we have supplied the correct return instructions.

Change-of-Mind Returns

For a return under our voluntary 30-day policy, the item should be returned in the condition received, with tags and original packaging where reasonably possible. You may examine and try on clothing as you would in a shop. We may reduce a refund to reflect diminished value caused by handling beyond what is reasonably necessary to establish the item’s nature, characteristics and fit.

You are responsible for the direct cost of returning an item because you changed your mind, selected the wrong size or no longer want it. We recommend using a tracked service and keeping proof of postage. No restocking fee applies.

UK Right to Cancel Online Orders

For most goods bought online, you have a statutory right to cancel without giving a reason. You must tell us that you wish to cancel no later than 14 days after the day you receive the goods. After notifying us, you normally have a further 14 days to send the goods back.

When this right applies, you are responsible for the direct return cost because this has been disclosed before purchase. We will refund the item price and any standard outbound delivery charge you paid. If you selected a more expensive delivery option, we are only required to refund the cost of our least expensive standard delivery option. Because Valero Clothing provides free standard shipping, no outbound standard shipping charge will normally have been paid.

Faulty, Damaged, Incorrect or Misdescribed Goods

Contact us promptly if an item is faulty, damaged, incorrect, not as described or not fit for purpose. Your statutory rights include a short-term right to reject qualifying faulty goods within 30 days. Other rights to repair, replacement, a price reduction or refund may continue after that period.

Valero Clothing will cover the reasonable return cost for goods that are faulty, damaged, incorrect or misdescribed. Depending on the circumstances and your legal rights, we will arrange an appropriate refund, repair or replacement. These rights also apply to items bought in a sale.

Exceptions

The statutory change-of-mind cancellation right does not apply to certain goods, including goods made to your specifications or clearly personalised; goods liable to deteriorate or expire rapidly; and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. This does not remove your rights where an item is faulty, damaged, incorrect or misdescribed.

Gift cards are not covered by our voluntary change-of-mind return policy, except where applicable law requires otherwise. Sale items receive the same statutory protections as full-price items and are covered by our stated 30-day return-request policy unless a lawful, clearly disclosed product-specific exception applies.

Refund Timing and Method

We will issue an approved refund to the original payment method. For a statutory cancellation, we will refund you within 14 days after we receive the returned goods or, if earlier, within 14 days after you provide evidence that you sent them back. We may withhold the refund until we receive the goods or evidence of return.

For other accepted returns under our voluntary policy, we will process the refund within 10 business days after receiving and inspecting the item, and always within any shorter period required by law. Your bank or card provider may take additional time to show the refund. If more than 15 business days have passed since we confirmed approval, contact info@valeroclothing.com.

Exchanges

The quickest way to obtain another item is to complete the approved return and place a separate order. This does not limit any statutory right to a repair or replacement for faulty goods.

Return Address

Authorised returns may be directed to our UK warehouse at 31 West Bryson Road, Edinburgh EH11 1BN, United Kingdom. Always request authorisation and follow the return instructions issued for your order before sending anything to this address.