Payment Policy

We are committed to providing a secure and straightforward checkout experience. Please review this policy before placing an order through our website.

Accepted Payment Methods

We currently accept the following payment methods:

American Express
Visa
Mastercard
Apple Pay
Google Pay
Shop Pay

The payment methods available to you may depend on your device, browser or location. Only payment methods displayed at checkout can be used to complete an order.

Currency and Charges

All prices displayed on our website are listed in pounds sterling (GBP).

Your order total, including any applicable taxes, delivery charges or discounts, will be shown before you confirm payment. We offer free standard shipping throughout the United Kingdom, as explained in our Shipping Policy.

If your payment account uses another currency, your bank or payment provider may apply currency-conversion charges or other fees. These charges are determined by your provider and are not collected by Valero Clothing.

Secure Payments

Our website uses Secure Sockets Layer/Transport Layer Security technology, commonly identified by “HTTPS” and the padlock symbol in your browser. This encrypts information transmitted between your browser and the website.

Payments are processed through secure third-party payment providers. Payment processing is subject to the security standards and procedures used by those providers.

PCI DSS

Our payment infrastructure is designed to support compliance with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS establishes security requirements for organisations that accept, process, store or transmit payment-card information.

Payment Information

Full card details are processed by our authorised payment providers and are not made available to Valero Clothing. Depending on the payment method used, we may receive limited transaction information such as:

Your name and billing address
Your payment method
The last four digits of your card
Payment status and transaction reference
Fraud-prevention or authentication results

We use this information to process orders, issue refunds, prevent fraud, maintain transaction records and comply with our legal obligations.

Payment Authorisation

Payment must be successfully authorised before an order can be accepted. Your bank or payment provider may require additional identity verification.

We may decline or cancel an order if:

Payment cannot be authorised;
The payment information appears incorrect;
The transaction is identified as potentially fraudulent;
The price or product information contains an obvious error; or
We are unable to fulfil the order.

If payment has already been taken for an order we cancel, the amount paid will be refunded to the original payment method.

Refunds

Approved refunds will be issued to the original payment method, subject to our Return and Refund Policy. Your bank or payment provider may require additional time to process and display the refund.

Personal Information

We do not sell customers’ personal information for monetary payment. We may share necessary information with payment processors, fraud-prevention providers and other service providers involved in completing your transaction.

Further information about how we collect, use, retain and disclose personal information is available in our Privacy Policy.